LI Network
Published on: 08 July 2023 at 22:23 IST
Recently, the Supreme Court of India ruled in favor of a consumer who had purchased a Ford Titanium Endeavour 3.4L car with manufacturing defects. The court directed Ford India Ltd. to pay a compensation amount of Rs. 42 lakhs to the consumer.
The consumer had initially filed a complaint with the Punjab State Consumer Commission, highlighting various issues with the vehicle, including oil leakage from the beginning of its use. The State Commission had ordered Ford to replace the engine at no cost to the consumer and pay a daily amount of Rs. 2,000. The National Commission upheld this order, prompting Ford India to appeal to the Supreme Court.
During the appeal process in the Supreme Court, Ford replaced the engine of the car. However, even after the engine replacement, the car continued to have numerous problems that affected its roadworthiness.
The owner stated that the vehicle had several issues, making smooth driving difficult. Considering these circumstances, a bench consisting of Justices Surya Kant and Dipankar Datta ordered Ford to pay Rs. 42 lakhs to the owner. Since the company had already paid Rs. 6 lakhs as per the State Commission’s orders, they were required to pay the remaining Rs. 36 lakhs.
Additionally, Ford was directed to pay Rs. 87,000 towards the insurance of the vehicle. Once the owner received the total amount of Rs. 36,87,000, they were obligated to hand over the vehicle to the company.
