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SCDRC imposes Fine on Indigo Airlines

2 min read

Chaini Parwani –

Published On: October 13, 2021 at 08:30 IST

The State Consumer Disputes Redressal Commission (SCDRC) imposed a fine of Rs 85.5 lakh on flight operator IndiGo. 

This fine has been imposed on IndiGo for delivering poor service to an Indian Politician Vinay Shankar Tiwari.

Commission Member Rajendra Singh stated, “The flight operator company IndiGo will have to pay Rs 35 lakh as compensation and Rs 50 lakh for mental agony.”

Further Rajendra Singh highlighted that Rs 50,000 will have to be reimbursed as the cost of the case along with interest at the rate of 10%.

Indian Politician Vinay Shankar Tiwari had made a reservation on Indigo from Lucknow to Delhi on 15 April 2013 through Cleartrip. He arrived at Amausi airport and sat on his allotted seat number 5A on the flight.

Mr Vinay Shankar Tiwari observed that just before take-off, IndiGo’s cabin crew notified him that his reservation had been cancelled. 

Mr Tiwari highlighted that he was offended on the flight and embarrassed and thrown out of the flight.

When Tiwari confirmed with Cleartrip, he was informed that the ticket had not been cancelled on their behalf.

Further investigation from IndiGo revealed that a person named Shailendra had cancelled the ticket at 7.38 am.

The Commission stated that if it was believed that the ticket was cancelled at 7.38 am, then why did they permit Tiwari to check-in. Indigo Airlines did not ask the person’s mobile number and refused to give a screenshot of any conversation to Tiwari.

After going through the incidents and the verification, the Commission came to a decision that all this took place due to the insufficiency in the service of the airlines. 

Further, the Commission stated that a national level contractor was mistreated, which was unjust.

Also Read: DGCA asked IndiGo CEO to take strict action against the violation in Flight