Bangalore District Commission Holds Flipkart Accountable for Order Cancellations

LI Network

Published on: November 26, 2023 at 13:02 IST

The Additional District Consumer Disputes Redressal Commission-I in Bangalore (Karnataka) has found Flipkart responsible for cancelling the Complainant’s order twice due to unforeseen circumstances and failing to refund the deducted amount.

The Commission, comprised of Sri B. Narayanappa (President), Smt. Jyothi N (Member), and Smt. Sharavathi S.M. (Member), directed Flipkart to refund the purchase price of the product, pay Rs. 1,000 as compensation for mental agony, and Rs. 1,000 as litigation costs.

Mr. Vishnu S (Complainant) purchased a Casio analogue men’s watch worth Rs. 2,995 from Flipkart on October 14, 2021. After the item was shipped, he received a message stating that the order was cancelled due to a product price error.

The Complainant then placed the same order for the second time, which was also cancelled, and he was informed that a refund would be processed. Despite these cancellations, a new order, showing an exceeded amount of Rs 15,000, was placed by Flipkart itself as a resolution.

However, the Complainant did not receive this order, and his initial payment was not refunded. Frustrated with the situation, he filed a consumer complaint with the Additional District Consumer Disputes Redressal Commission-I in Bangalore.

The District Commission observed from the documents provided by the Complainant that his order was cancelled due to unforeseen circumstances.

Even after placing the second order, Flipkart failed to process the refund. The Commission emphasized that Flipkart has a duty to refund the amount for cancelled products, and failure to do so constitutes unfair trade practice.

Flipkart failed to respond to the contentions made by the Complainant, leading the District Commission to direct Flipkart to refund the cost of the watch, Rs. 2,995, along with interest at 12% per annum.

Additionally, Flipkart was ordered to pay Rs. 1,000 as compensation for causing mental agony and stress to the Complainant, along with Rs. 1,000 towards litigation expenses incurred by the Complainant.

Case Title: Vishnu S S V. Flipkart

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