LI Network
Published on: 19 January 2023 at 21:03 IST
A Consumer Court in Delhi has fined Make My Trip to pay over ₹ 35,000 to a man, who had made a booking in a resort but found it locked, for deficiency in services.
The Consumer Disputes Redressal Commission was hearing a complaint which said Make My Trip booked accommodation in a resort near Jim Corbett national park in Nainital in September 2016 and the complainant found the premises sealed by an order of the National Green Tribunal.
As reported that the resort was sealed prior to the complainant’s booking and the company was “under a duty” to not book a sealed resort.
Consumer Court bench said Make My Trip’s service was “deficient” and caused a “miserable situation” for the complainant and his family. “Hence we direct Opposite Party No. 1 (Make My Trip) to pay to the complainant ₹ 10,965 spent and paid extra (for booking another resort) along with 9% interest…and further pay ₹ 25,000 towards compensation, which will also include the cost of litigation“.
Consumer Court said that Make My Trip did not provide any “cogent evidence” to show that it had paid the cost of accommodation to the resort owner.
Court said, Make My Trip with such a good reputation and maintaining good relations with various service providers as a facilitator…will definitely not have any problem in cancellation of the bookings…and it cannot deny the alternative booking and refund of the additional amount paid,”.